Conditions of sale and return policies
THE FOLLOWING TERMS AND CONDITIONS OF SALE (hereinafter, the "Conditions of sale") apply to all products offered through the website www.valigeriapolli.it (hereinafter, the "Website"), owned by the Polli Company Pietro Sas di Franco Polli, with registered office in Via Don Minzoni 20, 17021 - Alassio (SV), REA is SV-113015, CF and P.I. 01095560098 (hereinafter, the "Company").
We try to describe and show the products as accurately as possible. However, some differences may be encountered (Color rendering of product images on screens, values indicated by the manufacturer, etc.) For any questions, or if you wish to obtain further information, please contact our Customer Service via e-mail at email@example.com
We reserve the right to change product prices without notice, but never after the purchase has already been made.
All prices include VAT.
Transport costs are free for orders over 50.00 (except in cases of particular promotions) throughout Italy., With express courier 24-48 hours depending on the distance from Liguria and time of receipt of the order (/ 2 for islands and disadvantaged cap)
The preparation of shipments is immediate, couriers are not collected on the weekend (Orders placed before 3.00 pm, from Monday to Friday, may already be delivered the day after
You will receive an automatic order confirmation, check it, in case of errors send us an email a whatsapp (there is a button on the site) or call us and we will correct your error
The contract is subject to the right of withdrawal
In order to purchase on our Website, you must also observe and comply with all local regulations relating to the purchase of goods.
We have no responsibility for purchases of products in countries where there are particular prohibitions on products for sale on our site that we cannot control. All our products comply with the EEC disciplines
Payment can be made through one of the options on our Website.
If the payment is not successful, the order will be canceled. The goods will be shipped only after receipt of payment.
Our website guarantees maximum security for online payments and credit card details.
Payments by credit card can be made in total security via the Nexi Stripe secure platform or PayPal.
If you use PayPal as a payment method, we reserve the right not to ship to unconfirmed addresses.
PayPal also offers the possibility of making payment for those who do not have a credit card.
Valigeria Polli ships in Italy and around the world using the best couriers (SDA, BRT, DPD, TNT).
The purchased products will be shipped to the address provided by you for delivery in the shortest possible time, we reserve the choice of the courier according to the experience of efficiency in the countries and cities of destination.
You will be notified of the shipment of the goods by sending a specific email message.
At any time you can check the status of your order via "Tracking shipment".
SHIPMENTS IN ITALY
Valigeria Polli ships to Italy using the SDA express courier (except for exceptions), delivery in 24/48 hours.
Orders under € 49.99: € 5.00
Orders over 50 €: Free Delivery
Valigeria Polli also ships abroad by express courier DPD, SDA, Poste Italiane
Shipping costs vary depending on the country of destination.
With reference to deliveries to non-EU countries, customs taxes are charged to the customer
Applicable law and jurisdiction
These Conditions of Sale are governed by Italian law and must be interpreted by applying this legislation.
Disputes that may arise in relation to these Conditions of sale are subject to the exclusive jurisdiction of the Italian courts, in particular the Court of Savona.
Below is the information to contact us:
E-mail: firstname.lastname@example.org or email@example.com
Tel. +39 0182 640036
possible whatsapp message via site button
Valigeriapolli guarantees full satisfaction on your purchase.
If, within 14 days of delivery of the goods, you are not satisfied with the products purchased, you can request their return and obtain a refund of the purchase price (excluding any shipping costs).
After 14 days, the return will be possible as a courtesy, we will not accept it in limited cases (excess of delay not justified)
To activate the return procedure, you need to do the following:
1) send an email to firstname.lastname@example.org or to email@example.com;
2) Specify the purchase order number together with the indication of the product you want to return;
3) Once received, we will send a confirmation e-mail containing the return coordinates (Place of delivery Alassio - Italy);
4) Send the package within 14 days of receiving the goods. The responsibility for the shipment of the returned goods is borne by the customer.
In order for our staff to accept the return request, it is necessary
1) The products must be in the same conditions as shipped and must be packed in their original packaging if present, the labels must not be removed; The receipt must be returned.
2) The goods must not have been used or, in any case, altered in any other way.
Valigeria Polli also undertakes to replace free of charge any products with proven defects or products that do not conform to the order. Any defects and / or shipping errors must be communicated in writing within 8 days of receipt of the goods and at the same time returned for replacement or refund.
Once the good condition of the returned products has been ascertained, within 3 days of receipt of the goods, Valigeria Polli will proceed with the refund by reversing the credit card used for the purchase or by bank transfer.
The customer is responsible for the shipment of the returned goods, the shipping costs and any customs clearance costs are at his expense, in case of defect or error in the order the costs remain at our expense.
Finally, please note that, pursuant to Italian law, the right of withdrawal can only be exercised by consumers, i.e. by people who purchase products for purposes not related to their professional activity, in case they are companies or goods related to professional activity, the right of withdrawal it will not be considered automatic, but consider that it will generally be accepted.
Valigeria Polli dal 1928
via Don Minzoni 20
17021 Alassio (SV)